Shipping policy

Shipping & Delivery Policy

Policy Version: v5.0 | Effective Date: August 21, 2026

Previous versions of this policy are available on request.

1. Shipping Rates — Canada

We ship across Canada with free shipping thresholds by region, and live carrier rates below those thresholds.

Destination Free standard shipping on orders Below the threshold Free shipping delivery estimate
Ontario $150 and over Calculated at checkout 2–5 business days
Quebec & Manitoba $200 and over Calculated at checkout 3–8 business days
Alberta & British Columbia $300 and over Calculated at checkout 5–10 business days
Saskatchewan, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador $200 and over Calculated at checkout 5–16 business days
Nunavut, Yukon & Northwest Territories $500 and over Calculated at checkout 8–16 business days

  • Orders below the free shipping threshold are charged live carrier rates, calculated at checkout from the size and weight of your order and your destination. You choose your service level and see the exact price and delivery estimate before you pay.

  • Faster paid services are also available on orders that qualify for free shipping. Free standard shipping is always shown as an option; you may upgrade to a faster service at the rate displayed.

  • Rates are calculated using Canada Post's published rates. The carrier shown is not a guarantee of the carrier used. We select the carrier and service for each shipment based on destination, size, and availability, and we may ship your order by Canada Post, Purolator, UPS, FedEx, or a regional courier or freight carrier. Where we use a different carrier than the one shown at checkout, the service we use will meet or exceed the delivery standard of the service you selected.

  • The rates and thresholds in this section do not apply to oversized, freight, or battery-powered ride-on products. Those items are shipped at the flat rates and on the terms set out in section 4.

  • Free shipping thresholds are calculated on the merchandise subtotal after any discounts or promotional codes are applied and before taxes.

  • Delivery estimates shown at checkout include our order processing time.

  • Deliveries to rural, northern, and remote postal codes — including much of Newfoundland & Labrador — may require additional transit time beyond the estimates shown.

  • Seller does not ship to P.O. Boxes

  •  

    Seller reserves the right to charge shipping on orders on which the gross margin is less than the shipping cost.

  • All rates are in Canadian dollars. We currently ship within Canada only.

2. In Stock vs. Special Order — Please Read Before Ordering

Not every product on our site is held in our Toronto warehouse. Each product page tells you which one you are buying.

In Stock in Toronto

  • Physically on our shelves at 5555 Eglinton Avenue West

  • Ships within 1 to 2 business days

  • Available for same-day in-store pickup. Choose Store Pickup at checkout, and we will confirm by email or phone as soon as your order is ready to collect — usually the same business day. See section 3.

Special Order

  • Sourced from our supplier or distribution network specifically for your order

  • Arrives at our Toronto warehouse in 4 to 8 business days

  • Shipping time is then added on top. Your total time to delivery is the warehouse arrival time plus the shipping estimate for your province in section 1.

  • Example: a Special Order item shipping to Alberta may take 4–8 business days to reach us, then a further 5–10 business days in transit.

  • Special Order items are not available for same-day pickup. We will contact you as soon as your item arrives.

Special Order items are non-cancellable and non-returnable

  • Because these items are purchased from our supplier specifically for your order, Special Order items cannot be cancelled or returned for change of mind.

  • You may cancel a Special Order at no charge only before we place the order with our supplier. To request this, contact us at Retail@CellularShack.ca as soon as possible — normally within the same business day. Once the order has been placed with our supplier, it cannot be cancelled.

  • After that point we may, at our discretion, accept a cancellation subject to a restocking fee of up to 25%, where the item can be returned to our supplier or resold. This is not guaranteed.

  • Defective, damaged, or incorrectly described items are always covered under our Return, Refund & Warranty Policy.

  • If we cannot source your Special Order item, we will tell you and refund it in full within 2 business days.

  • If we cannot deliver a Special Order within 30 days of the delivery date we give you, you may cancel it for a full refund.

3. In-Store Pickup — Free, Same Day on In-Stock Items

Pickup is free on every order, with no minimum. Select Store Pickup at checkout.

Items physically in stock can usually be collected the same day.

  • Place your order and select Store Pickup, then wait for our confirmation before travelling to the store. Same-day pickup is available only after we confirm your order is picked, verified, and ready.

  • Orders placed before 4:00 PM, Monday to Saturday, are normally ready the same business day. Orders placed after that time, or on a Sunday or statutory holiday, are normally ready the next business day.

  • Special Order items are ready for pickup once they arrive at our warehouse — see section 2.

  • Please bring photo ID and your order confirmation. For credit card orders, we may require the cardholder to collect in person with the card used.

  • Orders not collected within 14 days may be cancelled and refunded, less any applicable fees.

CellularShack.ca — The World BetterDeals Inc.
5555 Eglinton Avenue West, Unit 108
Centennial Park Plaza, Ground Floor
Toronto, Ontario M9C 5M1
(Hwy 427 & Eglinton Avenue West — accessible from the 401, 403, 410 and 427)

4. Oversized, Freight & Restricted Items

Oversized & Freight Items

Large or heavyweight items that exceed standard parcel carrier limits are excluded from free shipping.

  • Shipping for these items is charged at the flat rate shown at checkout for your province.

  • Where a rate cannot be calculated automatically, we will contact you with a firm quote before your order ships. You may accept the quote or cancel the order for a full refund with no fee.

  • We will never add a shipping charge to your order after it has shipped.

  • Oversized and freight deliveries may be curbside only, and may require an appointment or a signature.

Battery-Powered Ride-On Products

Electric scooters, e-bikes, and similar battery-powered ride-on products contain large lithium-ion batteries classified as Class 9 dangerous goods under the Transportation of Dangerous Goods Regulations.

  • These items cannot be shipped by air or by Canada Post, and are not available for delivery to Yukon, Northwest Territories, or Nunavut.

  • Delivery is by ground carrier only. These products are currently available for delivery within Ontario, or for free pickup at our Toronto store. The provinces we can serve are shown on each product page and at checkout.

  • These items ship in original manufacturer packaging and require a signature on delivery.

  • Where a delivery address falls outside our ground service area, we will contact you to arrange pickup or cancel and refund the order in full.

  • Do not attempt to return a battery-powered ride-on product by mail or parcel carrier. These items cannot lawfully be sent by post. If you need to return one under our Return, Refund & Warranty Policy, contact us first at Retail@CellularShack.ca and we will arrange a ground collection or an in-store return at no cost to you where the return is due to a defect, damage in transit, or an incorrect item.

5. Order Processing

  • In-stock orders are processed within 1 to 2 business days of payment clearing.

  • Business days are Monday to Friday, excluding statutory holidays in Ontario.

  • Orders placed on a weekend or holiday begin processing the next business day.

  • Orders may be held for payment verification or fraud review. We may request confirmation of identity or billing address before shipping, and we may cancel and refund any order we cannot verify.

6. Carriers, Tracking & Delays

The shipping rates shown at checkout are calculated using Canada Post's published rates. They set the price and the delivery standard for your order — they do not commit us to a specific carrier.

We ship using Canada Post, Purolator, UPS, FedEx, and regional courier and freight carriers, and we select the carrier and service for each shipment based on destination, size, weight, and service availability. Your order may arrive by a carrier other than the one displayed at checkout. Where we substitute a carrier or service, the service used will meet or exceed the delivery standard of the option you selected and paid for, and you will not be charged any difference.

You will receive a shipping confirmation with tracking once your order leaves our facility. Please allow up to 24 hours for tracking to begin updating.

Delivery estimates are carrier estimates, not guarantees. Delays caused by weather, carrier backlogs, strikes, supplier shortages, or other events outside our control are not the responsibility of CellularShack.ca. Where a delay occurs, we will work with the carrier or supplier on your behalf and keep you informed.

7. Delivery Address, Failed Delivery & Refused Packages

You are responsible for providing a complete and accurate shipping address.

  • Once the carrier's tracking system records an order as Delivered to the address you supplied, responsibility for the package transfers to you. We rely on the carrier's official delivery scan, proof of delivery, signature, and GPS confirmation as conclusive evidence that delivery was completed — including deliveries left at a reception desk, mailroom, loading dock, concierge, front desk, or doorstep.

  • Where a package is lost, stolen, or misdelivered because of an incorrect or incomplete address supplied by you, the loss is yours and no refund or replacement is owed.

  • Address corrections requested after shipment are subject to the carrier's fee, charged to you.

  • Packages refused at delivery, unclaimed, or returned to us as undeliverable will be refunded less the actual outbound shipping cost, the return-to-sender cost, and any restocking fee applicable under our Return, Refund & Warranty Policy.

  • Reshipping a returned package requires payment of shipping a second time.

8. Damaged, Lost or Missing Shipments

Please inspect your shipment on arrival.

  • Report visible transit damage, a missing item, or a shortage within 48 hours of delivery to Retail@CellularShack.ca, with photographs of the outer packaging, the packing slip, and the item. Please keep all packaging until the claim is resolved.

  • Report a package tracking as delivered but not received within 5 business days of the delivery scan. We will open a carrier investigation, which the carrier may take up to 10 business days to complete.

  • Claims reported outside these windows may not be recoverable from the carrier and may be declined.

  • This section does not limit your rights where a product is defective. Defective items are handled under our Return, Refund & Warranty Policy and applicable consumer protection law.

9. Signature & Delivery Confirmation

Most orders are shipped with signature confirmation, and adult signature where available, at our discretion and regardless of the service selected at checkout.

  • Where signature confirmation is applied to your order, we cannot waive it or authorize a "leave at door" instruction.

  • Where you select a service that does not include signature or delivery confirmation, or where you instruct us or the carrier to deliver without a signature or to an unattended location, all risk of loss transfers to you on the carrier's delivery scan.

  • Signature requirements may add time to delivery, including a redelivery attempt or collection from a carrier depot if no one is available to sign.

10. Out-of-Stock, Backordered & Partial Shipments

  • If an in-stock item becomes unavailable after you order, we will notify you and refund that item within 2 business days.

  • Multi-item orders may ship in more than one parcel at no additional cost to you.

  • Where an order contains both in-stock and Special Order items, we may ship the in-stock items first at no extra cost, or hold the order to ship together — please tell us which you prefer.

  • If we cannot deliver your order within 30 days of the delivery date we give you, you may cancel it for a full refund.

11. Free Shipping & Returns

Where free or promotional shipping was applied to your order, the actual outbound shipping cost we incurred may be deducted from your refund on a change-of-mind return. This does not apply to items that are defective, damaged in transit, or incorrectly shipped — in those cases we cover shipping both ways.

12. Wholesale, Distribution & Corporate Shipments

  • Freight on wholesale, bulk, and corporate orders is quoted per order and is not covered by the retail rates or free shipping thresholds above.

  • Where an account ships on its own carrier account or arranges collection, title and risk of loss pass on tender to the carrier at our facility.

  • Inspect all bulk shipments within 5 business days of receipt. Shortages, damage, and discrepancies must be reported in that window with photographs, the packing list, and carton counts.

  • Sign carrier paperwork "subject to inspection" on any shipment showing external damage. Signing clean for a visibly damaged shipment may bar the carrier claim.

  • Account terms, credit limits, and freight arrangements are set out in your account agreement. Open a wholesale account at cellularshack.odoo.com/web/signup or contact WholeSale@CellularShack.ca.

13. Questions

Retail orders: Retail@CellularShack.ca · 647-932-2004 ext. 220 (Reception — multiple lines)

Wholesale, distribution & corporate sales: WholeSale@CellularShack.ca

14. Your Legal Rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 2002 (Ontario), the Sale of Goods Act (Ontario), or other applicable consumer protection legislation, including the consumer protection laws of your own province. Where any part of this policy conflicts with those rights, those rights prevail.

15. Policy Updates

CellularShack.ca may update this policy at any time. The version in effect on the date you place your order governs that order. This policy is governed by the laws of the Province of Ontario.